I have been playing 1/3 cash once a week since Encore opened. I DO NOT feel the poker room and staff are deserving of some of these harsh reviews. Some people just like to complain and find the negative.
I think the poker room is very nice with great potential. I have a few "reasonable" thoughts and suggestions I will mention:
- Consider lowering standard rake to $5 (w/o promos)
- Drink service has improved but quality and selection could be better
- Sometimes the hands play fast and I feel a bit rushed to act when I have an important decision
- Would be helpful if comps are easier to use and viewable online
Overall I enjoy playing here and I'm appreciative to have a quality
poker room close to home.
I have not had any problems here and find the management and staff to be friendly. I think there's always room for improvements but we also need to be reasonable. Thank you and please consider my suggestions !!