When they originally opened I really liked this place and wanted them to be successful. Lately with the new management (John?) I just don't like the direction. In particular the must move policy. I have never encountered it at another poker room where they always must move people to one table thus always killing the flow and action at one table and stocking a main table with grinders and huge stacks. I played at Prime last night for 5 hours and didn't have to move once. I will still play on occasion out of convenience but not my first choice. The other problem is the dealers. They have some good ones but obviously have some undertrained dealers that need to go back to school if there is such a thing.
Great News! We have now made the must move rule more flexible by allowing volunteers in the next up does not wish to move. The only caveat is that if there are no volunteers the next up must move but today it worked great and there were always volunteers!
TxHax281. We truly thank you for your comments.
While some customers not liking the must move is a side effect, the main purpose is to protect the main game(s) from breaking, and to give players on the wait list a chance to play rather than sit around waiting for a seat to open.
However, we are always evaluating policy to determine where it can be improved but at this point, the complaints about our MM policy are few so a change is not likely but we will continue to strive for great customer experience.
Again. Thank you for your feedback and we appreciate your taking time to offer it.