This is a situation which came up in a $6/12 horse game at the Horseshoe Baltimore. This is a brand new casino and the dealers need a lot of improvement in handling the horse game. It's understandable and I am sure they will get better.
Here is the situation. HORSE does not participate in the bad beat jackpot. About 15 minutes into a new dealers down a player who happens to be a dealer at a different casino notices this dealer has been taking a jackpot drop. The floor is called over and he has no idea what to do. He says he will talk to a supervisor. The game breaks two hours later with no response.
How should this situation have been resolved?