ES
Important of CUSTOMER SERVICE, by Warren Buffett:
"You can have a forty years very successful business, and
WITH ONE BAD CUSTOMER SERVICE, you easily will RUIN that business." (So far, Lucky Parq Casino, which there is no other casino in downtown)
So pay attention to what really are important to Poker players.
Put a 5 minutes training in the beginning of every shift for all your supervisors and dealers.
Train them, once the player show up on the front desk say "Hi, Welcome " by supervisors, and so many other things.
Supervisors, dealers, waitresses, Managers, CEO,
ARE IN THE CASINO(BUSINESS) because of PLAYERS,
Players are NOT there because of them, of course, if Management care about the business.
Sometimes they don't care. I remember , about a few months ago, I gave a comment to one of supervisors, Ebrahim, regarding how they can back PLO to Parq casino from Villa. I was shocked by his reply.
He said" we are busy enough, we don't want to be more busy by those kind of PLO players".
About two weeks ago ,a regular Omaha players was kicked out by an irregular poker manager. I don't know what was the story but what is important is that always there is a way to manage the situation in a right way, that’s the reason which any business hire a Manager. Kick out a customer is the easiest way that everyone can do that and don't need to be a manager to do that, just call security. A good and powerful Manager finds a way to calm down a customer and think about the business as long as safety of business let them. ($25/hr, per each player)
Kicking out a customer is not the power, POWER is to make happy a customer, especially an angry one!!! And make more profit.
Parq Vancouver
- Teléfono:
- (778) 370-8887
- Mesas de póker:
- 14 Mesas
- Horas:
- Abierto Ahora (Todo el día)
- Edad mínima:
- 19
Reseñas recientes de Parq Vancouver
Best room in Vancouver. Always tables, always action. Puts you right downtown, save yourself the trouble of getting... Leer Más
Congrats to Park Casino, you have managed to officially prioritize the languages from English speaking only during... Leer Más
This is the shadiest poker room I have ever played at. Lots of collusion by a number of groups and individuals. Hard... Leer Más
not worth wasting your time. they will call you for your seat while you are at the restaurant or another game and... Leer Más
Place needs some new blood in terms of players. Too many nits that just take money off table the recycle for min buy... Leer Más
The only poker room in the world where you can’t watch your favourite sports team on TV. The only poker room in the... Leer Más
i was having fun playing 1/3 . decent game. there are several ESL players .... english only is not being... Leer Más
Important of CUSTOMER SERVICE, by Warren Buffett: "You can have a forty years very successful business, and WITH ONE... Leer Más
Playing on the weekdays it's just all nits don't expect too much. A few of the staff outside of the poker room are... Leer Más
80% of the poker supervisors and managers are very ignorant and highly incompetent when it comes to table changes and... Leer Más
This is a major problem at the PLO tables. Farsi is spoken constantly all day by a group of players. There is no... Leer Más
Management has made significant efforts to revive the PLO game. Lower rake $10, cash prize draws and the utilization... Leer Más
They are working hard to bring the business that lost to Villa Casino by previous Manager. They are thinking to give... Leer Más
Come here if you want to wait 2 hours for no drink you ordered. Multiple times I order something and the waiters... Leer Más
Soooo sic of these poker rooms favoring the regs,when the lists are really long,......or letting them stay on the... Leer Más
Arash is incredible! His sharp wit is outstanding! Dean is super efficient and has great quips! Lilianna is super... Leer Más
I was here in December, when my wife and daughter were at the Taylor swift concert. I played 1/3. The wait list is... Leer Más
Played here for the first time the other night. After playing years in Langley and Fraser Valley area I will... Leer Más
I was counting chips today. There was some gaps in my early education that I wanted to fill. This was a $180 lesson... Leer Más
I agree with"Pokerjustice" review. 100% fare enough. Management and most of dealers think, Poker players are there... Leer Más
