Horseshoe Casino Council Bluffs

First, I've played in a lot of rooms across the US and have never found one that is worse then my home casino. The rake is higher than most, but more importantly they have zero customer skills and a few horrible dealers that they keep for some reason. To give a example, I was getting nowhere with the new manager while I was trying to discuss some problems. Three times he told me he would call me back and never did. I then requested to meet with him and his boss. After I communicated my concerns, his boss told me he thinks me and other regulars should be ambassadors for his room ! You kidding me, you want me to tell people how great it is here when you treat us poorly. This is how they handled my complaint, by saying we should be nicer and tell people how great it is!!!! They are very inconsistent about there rulings, more than anyone else. It is a beautiful room that could be a awesome poker room. Im a player who eat, sleeps and thinks about poker all the time, I would play 3 to 5 times a week there. I now only play when big events come to the room, I wish you knew how much that says, I live for poker and go without cause I have such disdain for this place. They have scared off a lot of people with their customer service skills. Would never recommend this place unless it is when the WSOP is there using their own managers and dealers. It truly sucks not being able to play daily but I just go to KC to get my fix now.....