The dealers are decent enough when they pay attention, but they clearly are not treated very well by the casino. Most dealers look exhausted all the time. Only one of them very regularly flips players' cards while dealing, but he's also blowing the buttons out on his shirt so conscientiousness is low on his list. The play is the saving grace for this spot. There's plenty of action in the room.
The first big issue is the poker room managers, who regularly yell at, berate or disrespect the dealers or other employees in front of customers. The managers will even speak disrespectfully to players. The managers also do not hold players accountable to the room rules. So many people are on phones and laptops watching movies etc that gameplay speed is slow af.
The second problem is that the wait staff can disappear for hours at a time. This makes players leave the table short-handed when they have to get up to find other ways to refresh. The tournaments generally don't get a large enough player pool to pay out the entire final table, paying between 3 and 7 players. It may benefit from an increase to $150 for the minimum tournament to draw more interest. The Comps are non-existent. You have to play 40 hours in a month to get anything at all, and it must be used by the following month's end. Why even bother to swipe your card? I like the spot because it's close to home and I find it hard to lose, but the casino could do much better to attract clientele.