EN
Worst customer service ever.
My first time coming in to this club for a big tournament, i came in and asked about how works and that I'm interested to play and they asked me I had to be member like at any other club, I'm ok, so I want to get in but can I use your bathroom first please, and they said no you have to be a member, I was like yeah that's fine I give them my ID, he hold it and I ask can I go to restroom I really need it but I don't know where is it, they give me all the paper work and said I have to fill up before come in, I was like wt f, I really need the restroom and they Want me to fill paper work and waste more time. As easy as I go to restroom come back and finish everything and pay and play but this 2 guys at the front have not customer service what so ever that make me so mad and left the place to go a good poker club not like this with lack of customer service and common sense.
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Somtimes the service we provide to everyone who's here is watching who comes in the door. More impotantly, Texas Code says pretty specifically that we have to be a private place to operate as apoker room.
If you were atively signing up for a memebrship, they still could've let you in to use the restroom, so I'm sorry for the bad expereince.
Email me at rosscarroll@huffle 214.com and I'll get you fixed up with a comped Monthly Membership and some time
