There’s 4 of us who’ve played there 2-3 nights a week since it opened! The place is nice, the parking is great, the tournaments had great value and were fun, customer service was good, and it was ran well! But the last 4-6 weeks have gone to complete @#$% and we are so disappointed because we loved it there!
But,My husband, my best friend, her husband, and I won’t be back! Rob getting fired was a good decision because he was hardly there and when he was, he just sat behind the desk and sometimes even fall asleep! We don’t know why Dex left, but we witnessed how much that guy cared about the place, the players, and the staff! He was constantly trying to get feedback so he could improve the players’ experience. He was the glue that kept the place together. Because the minute he left things just started falling apart little by little and we saw it slowly happening right in front of us, and I hope y’all figure out how to fix it.
If it were me, I would do whatever I could to get that guy back. Because with Spades getting ready to open, your window for damage control is literally right down the road!
My husband wrote out this list and told me to add it to my review because he wanted to at least give his take and hopefully it helps you with your new club. Plus he doesn’t want to go to Mint, but he’s not really left with another choice. At least until Spades opens or there’s a drastic change at soho!
Problem(s): 1) No one knows what they’re doing! 2) Tournament values are horrible for players, because they’re basically paying $30-$40 for buy-ins less than $100 and they’re re-entires! 3) Customer Service from management to waitresses have tremendously gone down! 4) Your texts and what you post on Poker Atlas are different 50% of the time! 5) Things are constantly changing from rules to tournaments! 6) I don’t feel safe because every time we come, go out to smoke on a break, or when we leave, your security guards either looking down at their phones, talking to the girl behind the membership counter, outside smoking/talking, or sometimes just not there! 7) Your managers and dealers are hardly on the same page with rules, buy-ins, starting stacks, etc! 8) When we win, we get paid at a desk that everyone is constantly passing by or gathering around!
We hope this helps and good luck!
Hello HTOWNP0K3RTRUTH, I have recently acquired SOHO on Sept. 25, 2019. I do understand your frustration. Good news, cashing out is now in the cage that is provided for everyone's safety. We are in the process of changing our tournaments and the structures. I have let go some of the staff that is currently working here. I have spoken with the company we use for security purposes. I am in constant contact with my security personnel via 2 way radios and are constantly performing radio checks to make sure the area is safe. I have instructed my security to escort our customers to their vehicles for their safety. It will take some time to fix all the problems I have foreseen. I have an open ear so I can improve the quality of my venue. Please stop by and I will offer you comps for your visit. Thank you for your time, Roy the new owner of SOHO.