Dingy, broken TVs, smokey. More like a waiting room for people to die than a poker room!
Pathetic offering, spread only 2-4 limit and 4-8 Omaha HL. Not even a 1-2 NL game?
At best dealers were robotic and more interested in their sports bets. A few were downright nasty, especially if the player wasn't a regular. Management should take a hard look at this as they are running away players thinking their position as dealer gives that some sort of power.
Good attitude and made regular rounds
Manager on duty was attentive and did her best. No computerized waiting list, just old school pencil and paper.