I'd love for the big blind to be successful, but they need to incorporate some changes to do so.
Atmosphere: 5/5 (beautiful room)
Staff: 2/5. Floor seem excellent and half of dealers are excellent. But half of dealers are unacceptable.
Food: 2/5
The clubs hourly system basically forces you to eat or drink there ($3 of $13 hourly fee goes to food.) The food they offer is tasty but is largely all heavy and fried and not great for playing poker (burgers, wings, etc). Eating a 1/2 lb burger every 4 hra of play is going to literally kill off the player base. Why the roo pubs full menu isn't available (or at least offer a salad) is beyond me.
Value: 2/5
This is the biggest issue. The club charges a daily fee + $13/hr + rakes each pot $4. The $4 rake is supposed to be paid back to players in full via promos, and while i realize they're a new club figuring things out, the only promo offered when i went by recently was essentially valueless. (A 5k quad JJ's bad beat). Even under ideal conditions where (10 handed, all hands see river), quad jacks only gets beat approx 1 in 351,000 hands (source wizardofodds). That makes the promotion worth less than 1.5 cents/hand and you're paying $4/hand for it. That's not acceptable EVER. If you don't have an active promotion you need to not be collecting jackpot rake. If you really want to move forward with a bad beat jackpot just take $1/hand and have the jackpot grow that amount each day.
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We appreciate your feedback and understand your concerns. We have adjusted a few of these issues already and assure you we will continue to take your feedback into consideration as we strive to improve our offerings and create a more enjoyable experience for all of our members.
Our hourly rate is $12.00 per hour and we have added more promotional opportunities and will continue to do so. I would like to invite you to join us here for another visit. I would be happy to order you a salad or another acceptable meal from the Roo or Elephant on the house. Please feel free to e-mail me at Daniel.morelli@thebigblindsa.com so i can make arrangements when you would like to return.
