This place is garbage. They take too much from their players and give nothing back. For the 2/5 game, rake is 10% up to $6 plus $2 for promo. If you raise preflop and everybody folds, they take $2 for rake. A cup of coffee will cost you about $2.50. Bottled water was $1.50 I think. They couldn't even be bothered to put dividers between the urinals in the bathroom. If you're into tournaments, they take more out of the prize pool than anywhere else in the US as far as I can tell.
We are sorry to hear that you did not value your experience with us, as we strive for customer satisfaction. Your complaints have been passed on to corporate. Thank you for taking the time to leave a review and we hope you will give us another chance.