There are a few employees at this venue that understand and value customer service first. There are several employees in management positions who do the bare minimum and it shows. Examples are when handicap bathroom stalls break because of abuse, the management responds by not fixing the toilet for months. Huge groups of dealers have quit in the last year and the rumors are not good. Employees are grumpy, annoyed, rude, yell and swear at customers and have a general distaste for the poker players. The way we are talked about behind closed doors is appalling considering we are the ones who tip you.... a bunch of grown adults who play the telephone game at work is ridiculous. This venue needs new owners and new managers who care about customer service, the quality and consistency of the food going out of the kitchens, and the long term maintenance of the building. Using kitchen utensils to clean the bathrooms is disgusting. Poor food practices cause people to get ill and spend less time at the casino. Getting treated poorly from management is a regular occurrence and it's what comes to mind first when I think about visiting this venue. This place has the potential to be great. Good location. The building has good bones but doing the minimum, not maintaining and repairing the facilities for your customers is a ridiculous business model.
Pure Casino Edmonton
- Poker Tables:
- 12 Tables
- Hours:
- Open Now (All Day)
- Minimum Age:
- 18
Recent Pure Edmonton Reviews
Had a great time playing. Their dealers are superb and fast. I brought my wife with me and Jason entertained her as... Read More
I love the woman's tournaments ! Going to my first mixed tournament today . There food is amazing and drinks are... Read More
Been playing here for years and I've always considered argyll my homebase. The weekend morning staff is great.... Read More
After playing in over 100 poker rooms in Canada and US. Pure Casino staff are great. The action is some of the best... Read More
Their 1-3 game is the best in the city. Dealers are very welcoming and very good. Food is ok. Pitbosses are great and... Read More
JD said nice hand to me once when I called with just Ace high. The dealers are all top notch except for Sam. He is... Read More
Good place good staff need more plo it goes 24/7 and there's always good action and plenty of fish, Thursday Friday... Read More
This room consistently provides the best NLH game in town with quality dealer,. Knowledgeable house people, there... Read More
I love playing poker at this casino 🎰, I go there once or twice a month. Dealers are generally professionals. The... Read More
I took months off from this poker room because the house people and dealers seem to have serious attitude problems... Read More
I have been all around Canada and by far, I could say that my visit last Saturday was one of the best! I lost my... Read More
There are a few employees at this venue that understand and value customer service first. There are several employees... Read More
Nice atmosphere and very welcoming to newbs. The dealers are great to deal with. Some regulars are very abrupt and... Read More
The physical room is constantly being improved incrementally. Management is very open to feedback from players. The... Read More
Very nice place to enjoy poker , I love this poker room, you can take , coffe every time , soda and free breakfast ,... Read More
The best poker room in Edmonton. Karen and her staff care about their players, treat them with respect and always... Read More
Love the tournaments and cash games here. Staff is amazing. Tournaments are great and has a decent buy in. Overall... Read More
Never had any issues with house men boot doing there job well Dealers are great the experienced ones know there jobs... Read More
Tournaments that I have played recently have been great getting over 130 entries on Tuesday, Thursday and the Sunday... Read More
Tournaments are starting at Casino Edmonton July 2nd, 6:30PM PLO Saturday, Sunday at 1:00PM NLH Tuesday. Thursday at... Read More
