I am impressed beyond words at the stunning work ethic and humility shown in the Sahara Poker Room tonight. Picture this: It's Grand Opening Night, a Friday, and part of the strip is closed due to a Presidential visit...4, count them, FOUR dealers call in/call late because of the road closures and rather than watch players sit around waiting to play, the ROOM MANAGER rolls up his sleeves and sits in the box to get cards in the air! This man, Steven Pique, is a fine example of what poker management should be. He, as well as the other wonderful floor people I met, did not hesitate to put the guests first and do what needed to be done to get things handled.
For anyone who is not familiar with how the poker industry works; staffing can be incredibly difficult as it is a delicate balance between having too many dealers(in which case the dealers make hardly enough money to survive) and too few dealers(leaving the room short staffed) so when you schedule just enough, it hurts when there's an incident beyond your control that messes things up.
I look forward to returning to this friendly, accommodating, comfortable, well lit, well staffed, energetic, and diverse room. What a great place to play poker!!