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Was excited to hear about GVR reopening their poker room; maybe they would do it right THIS time. Make it a locals room - with proper rake, promotions, tournaments and customer service.
Nope.
The quality of dealers and floor persons customer service demonstrates why they will NEVER be anything but a footnote in the Las Vegas poker scene.
Their floor people are already demonstrating entitled, rude and unprofessional behavior.
Had a player ask about ordering food to the room - floor persons response was, "you have a phone - if you want something, order it and go get it".
I watched a player get berated by the desk because he didn't immediately stand where he was told to, to cash out.
After less than a week being open - not impressed.
And the dealers? Had a dealer actually tell a low vision player who was requesting a board reading - that dealers are not allowed to say what cards are on the board. When we requested a clarification from the floor; the dealer continued to that they were right. The other dealers were focused more on their football prop bets and personal conversations than on dealing cards.
The room is offering ridiculous half hour high hand promotions requiring minimally aces full or better to qualify (so for most time periods there is no winner at all - but they certainly keep gutting the pot and scooping that promo rake).
Floor people have no idea of what tournaments may or may not be offered or even when a tournament announcement might be forthcoming.
The room seems excited about having a manager from the Wynn coming aboard - from what I have seen; it looks like more of the same bad strip ideas and service level that killed the room before. I was hoping for a locals option to South Point - Green Valley certainly won't be it.
