ES
I'm writing this after witnessing some terrible mistakes by a new dealer this place has hired.
1. Dealer does not know how to count pots !! Why put someone in the box when they don't know how to calculate pot in a fast and a correct manner !?! We have very large PLO games for a 1/3 on this place to put a dealer that doesn't know how to calculate pots or make pots correct is a TERRIBLE THING.
2. PROBABLE THE WORST PART ABOUT THIS the Dealer Mario deals a players he wasn't supposed to be dealt, causes the player to Make a huge pot raise in which he took forever to figure out what the pot was ! The 4 players call an over 1k pot raise flop comes out and players go all in. Causes several players to be felted and people get mad all because of the dealers recklessness and unavailability to handle dealing such a game!! This is pathetic I come and play at TCH so I don't have to deal with the @#$% from other clubs, but this isn't the first time this has happened with this dealer as other players have also voiced their concern!!
DO BETTER!!!
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Thank you for your feedback. Since this incident, we have had some coaching and training with the mentioned dealer, and we are consistently working with our team to improve. Should you like to discuss why all other categories were given one star while only the dealing issues were mentioned, please feel free to come in and speak with me.
Thank you,
Mike T - General Manager
