FR
For the past few months it seems that TCH Spring has lost focus on their customers. People go to a card house to play poker...and management has loss sight of this. The free time hours got shifted to 6am, but rarely is a 1/3 going that early. You have to either wait a while for the game to start or you have to sit in a deep stacked plo game with players that have been there all night and have 5k in their stacks. Because of this the regular morning players have stopped showing up. In addition, the amount you have to pay for time is higher than the Westheimer location which is an insult to the Spring players. I don't feel like subsidizing another card room less than an hour away by paying higher fees. In the last two months there was a super bowl promo and now they are doing a basketball promotion. Here is an idea....why not do POKER promos (high hands, bad beat hands, random seats win time, etc). Instead of promoting other sports....why is there no promotions or satellite/ladder tournaments to win seats into the WSOP? I mean really, the WSOP schedule was released this week and a lot of your players plan on attending. At a minimum you could also run satellites into your own tournaments. The promos should focus on getting customers to play more poker. Also why is TCH Spring the only TCH cardrooms without a livestream table for cash or tournament final tables? You would think after a 100k renovation that they would have made the livestream table operational. Oh well, it may have been too expensive and taken money away from the art gallery in the men's latrine. Seriously how do you complete a renovation and not have the contractor put an access panel over the hole in the men's bathroom. Instead you decide to buy some cringe dogs playing poker art and lean it up against the urinals where they can absorb the @#$% odor. Hoping things get better because the staff is great. It's sad to see the decline over the past 5 months
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Thank you for your feedback. We're reviewing our game schedules, pricing, and promotional strategies to better align with our poker community's expectations. Immediate actions are being taken to address the concerns about our facilities and to enhance the overall player experience at TCH Spring. We value your input and are committed to improving and regaining your trust.
